Shipping policy
Order Processing Time
Orders are processed within 1–2 business days after confirmation.
Orders placed after 6 PM or on holidays will be processed the next working day.
🚚 Delivery Timeline
Inside Dhaka: 1–3 business days
Outside Dhaka: 2–5 business days
Delivery time may vary due to courier service delays, weather, or unforeseen events.
💰 Shipping Charges
Inside Dhaka: 70 Taka Only
Outside Dhaka: 130 Taka Only
Shipping charges are non-refundable unless the issue is caused by ZUQO.
📍 Delivery Coverage
We deliver across all major cities and districts in Bangladesh via trusted courier partners.
📦 Order Tracking
Once your order is shipped, you will receive a tracking number via SMS or email to monitor delivery status.
🚫 Failed Deliveries
If delivery fails due to an incorrect address, phone number, or customer unavailability, the order may be returned to us. Re-delivery will incur additional shipping charges.
🔄 Damaged or Wrong Product?
Please inform us at the time of delivery or within 24 hours via info@zuqo.shop / zuqowear@gmail.com
If the issue is verified, we will arrange a replacement or refund and cover all related shipping costs.